MIKAPU App Privacy Policy

Last Updated: June 18, 2026  |  Effective Date: June 18, 2026

# MIKAPU App Privacy Policy

Last Updated: June 18, 2026

Effective Date: June 18, 2026

This Privacy Policy explains how Mikasha (Shenzhen) Technology Co., Ltd. ("MIKAPU", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you use the international version of the MIKAPU mobile application, MIKAPU fingerprint recognition water cups, MIKAPU facial pattern recognition water cups, and related services.

Please read this Privacy Policy carefully before using the MIKAPU App. By using the App, creating an account, binding a MIKAPU water cup, purchasing products, or contacting customer support, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The MIKAPU App is operated by:

Company Name: Mikasha (Shenzhen) Technology Co., Ltd.

Chinese Legal Name: 米咔莎(深圳)科技有限公司

Unified Social Credit Code: 91440300MA5GN3CP55

Registered Address: Room 606, 6/F, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China

Customer Service Hotline: 0755-23762056

Email: service@mikapu.cn

App Name: MIKAPU

Brand Name: MIKAPU

For users in the European Economic Area, the United Kingdom, Switzerland, or other jurisdictions with similar data protection laws, Mikasha (Shenzhen) Technology Co., Ltd. is the data controller of the personal information described in this Privacy Policy, unless otherwise stated.

2. Important Privacy Notes About This App

The international version of the MIKAPU App is designed for MIKAPU fingerprint recognition water cups and MIKAPU facial pattern recognition water cups.

The App does not provide GPS positioning, real-time location tracking, route tracking, geofencing, child location monitoring, or location-sharing functions.

The App uses Bluetooth only to discover, bind, connect, configure, and communicate with your MIKAPU water cup.

MIKAPU servers may store the binding relationship between your account and your MIKAPU water cup, such as account ID, device serial number, device model, and binding status.

The App and MIKAPU servers do not collect, upload, store, view, or access fingerprint templates, facial templates, raw fingerprint images, raw facial images, or biometric identifiers used by the water cup for recognition.

Fingerprint and facial recognition functions are designed to be processed locally on the MIKAPU water cup. The App may help you start setup, manage binding status, display device status, or request customer support, but it does not receive or store the biometric template itself.

MIKAPU may assist you in unbinding a water cup from your account through customer support or server-side tools. However, MIKAPU cannot remotely reset the water cup and cannot remotely erase biometric data stored locally on the water cup. To clear local data on the water cup, you need to perform a local reset according to the product instructions.

If any future version of the App changes these practices, we will update this Privacy Policy and request any required consent before collecting or processing additional personal information.

3. Information We Collect

We collect personal information only when it is necessary for the purposes described in this Privacy Policy.

3.1 Account Information

When you create or use a MIKAPU account, we may collect:

• Mobile phone number or email address;
• Verification code status;
• Account nickname;
• Account avatar, if you choose to upload one;
• Account login records and security status.

3.2 Product Purchase and Order Information

If you purchase MIKAPU products through the App or official sales channels linked to the App, we may collect:

• Recipient name;
• Delivery address;
• Phone number;
• Order number;
• Product model;
• Purchase quantity;
• Payment status;
• Delivery and after-sales records.

We do not directly collect or store your full bank card number or complete payment account credentials. Payment processing may be handled by third-party payment providers, app stores, or other payment partners.

3.3 Water Cup Binding and Device Information

When you bind or connect a MIKAPU water cup through Bluetooth, we may collect:

• Water cup model;
• Device serial number or device identifier;
• Bluetooth connection status;
• Account-device binding relationship;
• Binding time and unbinding time;
• Firmware version;
• App configuration records;
• Device error status and diagnostic information necessary for maintenance and support.

We use this information to help you bind, connect, configure, update, troubleshoot, and manage your MIKAPU water cup.

MIKAPU may process account-device binding records on its servers. This means we may know that your account is bound to a specific water cup, but we do not receive or store the fingerprint or facial recognition templates used inside that water cup.

If you ask customer support to unbind a water cup from your account, we may update the server-side binding record. This action only removes the relationship between your account and the water cup in our system. It does not remotely reset the water cup, does not disable the physical water cup, and does not erase biometric templates or other local data stored inside the water cup.

3.4 Bluetooth Information

The App may use Bluetooth to discover nearby MIKAPU water cups and establish a connection. Depending on your operating system, Bluetooth scanning or nearby-device access may require system permission.

We do not use Bluetooth to determine your GPS location, track your movement, build location history, or monitor where you or a child goes.

3.5 Biometric Recognition Information

MIKAPU fingerprint recognition water cups and facial pattern recognition water cups may use fingerprint or facial pattern recognition to support product functions.

The App and MIKAPU servers do not collect, upload, store, view, or access your fingerprint templates, facial templates, raw fingerprint images, raw facial images, or biometric identifiers.

The biometric recognition process is designed to occur locally on the water cup. If you want to clear biometric data stored locally on the water cup, you need to perform a local reset according to the product instructions. MIKAPU cannot remotely reset the water cup or remotely erase biometric data stored inside the water cup.

3.6 App, Device, and Log Information

When you use the App, we may collect technical information necessary for operation, security, troubleshooting, and service improvement, such as:

• App version;
• Operating system type and version;
• Device model;
• Language and region settings;
• Network type;
• IP address;
• Crash logs;
• Performance logs;
• Operation logs related to account security, water cup binding, unbinding, connection, and error troubleshooting.

3.7 Customer Support Information

When you contact customer support, we may collect:

• Your name or nickname;
• Contact information;
• Order information;
• Product model;
• Device issue description;
• Photos, screenshots, or videos you voluntarily provide;
• Communication records with customer support.

3.8 Information We Do Not Collect

For the international version of the MIKAPU App, we do not collect:

• GPS location;
• Precise geolocation;
• Route history;
• Child location history;
• Geofence records;
• Contacts;
• Call logs;
• SMS content;
• Microphone recordings;
• Advertising identifiers for targeted advertising;
• Fingerprint templates;
• Facial templates;
• Raw fingerprint images;
• Raw facial images.

If a future product function requires additional data, we will update this Privacy Policy and request any required permission or consent.

4. How We Use Information

We use personal information for the following purposes:

• To create, verify, secure, and manage your account;
• To bind, connect, configure, unbind, and manage your MIKAPU water cup;
• To provide Bluetooth connection and product setup functions;
• To process orders, payments, delivery, returns, refunds, and after-sales services;
• To provide customer support and troubleshoot product issues;
• To send service messages, such as account security notices, order updates, product status reminders, and support responses;
• To maintain App stability, security, and compatibility;
• To diagnose crashes, bugs, device errors, and connection failures;
• To prevent fraud, abuse, unauthorized access, and security incidents;
• To comply with legal obligations and enforce our terms and policies;
• To improve our products, services, and user experience.

We do not use your personal information for third-party targeted advertising. We do not sell your personal information.

5. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction requiring a legal basis for processing, we rely on the following legal bases:

• Performance of a contract: to provide account, product binding, product unbinding, order, payment, delivery, after-sales, and customer support services;
• Consent: where required for optional permissions, optional uploads, marketing communications, or other consent-based processing;
• Legitimate interests: to maintain security, prevent fraud, troubleshoot errors, improve services, and protect our lawful interests, provided such interests are not overridden by your rights and freedoms;
• Legal obligations: to comply with tax, accounting, consumer protection, product safety, law enforcement, and other legal requirements;
• Vital interests or public interest: only where strictly necessary and permitted by applicable law.

You may withdraw consent at any time where processing is based on consent. Withdrawal of consent will not affect processing that occurred before the withdrawal.

6. App Permissions

The App may request certain system permissions. You can manage permissions through your device settings.

6.1 Bluetooth or Nearby Devices

Purpose: To discover, bind, connect, configure, and communicate with your MIKAPU water cup.

If you deny this permission, you may not be able to bind or use connected water cup functions.

6.2 Notifications

Purpose: To send service-related notices, such as account security alerts, order updates, product status reminders, firmware update reminders, and customer support responses.

You can disable notifications in your device settings.

6.3 Camera

Purpose: Only if supported by the App, to scan a product QR code, upload an account avatar, or provide photos for customer support and after-sales service.

The App does not use the camera for facial recognition. The App does not collect facial biometric templates.

6.4 Photos or Media Library

Purpose: Only if you choose to upload an avatar, support screenshot, product photo, or after-sales image.

6.5 Network Access

Purpose: To provide account login, order services, product support, firmware checks, binding status synchronization, and App operation.

6.6 Location

The international version of the MIKAPU App does not provide location functions and does not collect GPS location or precise geolocation.

On some older Android versions, Bluetooth scanning may have historically been associated with location-related system permission. If such permission appears due to operating system requirements, it is used only to discover and connect MIKAPU water cups and not to collect, store, or track your location.

7. How We Share Information

We do not sell your personal information. We do not share your personal information for third-party targeted advertising.

We may disclose personal information only in the following limited circumstances:

7.1 Service Providers

We may share necessary information with service providers that help us operate the App and provide services, such as:

• Cloud hosting and data storage providers;
• SMS or email verification providers;
• Payment service providers;
• Logistics and delivery providers;
• Customer support service providers;
• Crash analysis and diagnostics providers;
• Security and fraud-prevention service providers;
• App store operators.

These service providers are authorized to process personal information only as necessary to provide services to us and are required to protect personal information in accordance with applicable law and contractual obligations.

7.2 Legal and Safety Reasons

We may disclose information if required or permitted by law, regulation, legal process, court order, government request, or to protect the rights, safety, property, and security of MIKAPU, users, or the public.

7.3 Business Transfers

If we are involved in a merger, acquisition, restructuring, financing, asset transfer, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

7.4 With Your Direction or Consent

We may disclose information when you direct us to do so or when you provide consent.

8. Third-Party SDKs and Services

The App may integrate third-party SDKs or services for limited purposes such as account verification, payment, analytics, crash diagnostics, customer support, and app distribution.

Before publication, the actual SDK list in the App should be reviewed and kept consistent with this Privacy Policy, Apple App Privacy details, and Google Play Data Safety disclosures.

We do not use third-party advertising SDKs for behavioral advertising in the international version of the MIKAPU App.

9. International Data Transfers

MIKAPU is operated by a company located in China. Depending on your location and the services you use, your personal information may be processed in China and in other countries or regions where we or our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as standard contractual clauses, data processing agreements, security measures, and other legally recognized transfer mechanisms.

By using the App, you understand that your personal information may be processed in countries or regions that may have data protection laws different from those in your country or region.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

• Account information is retained while your account remains active and for a reasonable period after deletion where required for security, dispute resolution, or legal compliance;
• Order and transaction records are retained as required by tax, accounting, consumer protection, and commercial laws;
• Water cup binding records are retained while the water cup remains bound to your account and for a reasonable period after unbinding where required for security, dispute resolution, customer support, or legal compliance;
• Customer support records are retained as necessary to handle your request and maintain service records;
• Crash logs and diagnostic logs are retained for a limited period necessary for troubleshooting, security, and service improvement;
• Fingerprint templates and facial templates stored locally on a water cup are not collected by the App or MIKAPU servers. MIKAPU cannot remotely delete such local biometric templates. To clear local biometric data, you need to perform a local reset according to the product instructions.

When retention is no longer necessary, we will delete, anonymize, or otherwise process personal information in accordance with applicable law.

11. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.

These measures may include access controls, encryption in transit where appropriate, permission management, logging, security monitoring, and employee access restrictions.

No method of transmission or storage is completely secure. If we become aware of a security incident affecting your personal information, we will take appropriate measures and notify you or relevant authorities where required by law.

12. Your Rights and Choices

Depending on your location, you may have some or all of the following rights:

• Right to know whether we process your personal information;
• Right to access your personal information;
• Right to correct inaccurate personal information;
• Right to delete personal information;
• Right to restrict or object to processing;
• Right to data portability;
• Right to withdraw consent;
• Right to opt out of sale or sharing of personal information, where applicable;
• Right to limit the use and disclosure of sensitive personal information, where applicable;
• Right not to be discriminated against for exercising privacy rights;
• Right to lodge a complaint with a data protection authority.

To exercise your rights, please contact us at service@mikapu.cn. We may need to verify your identity before responding to your request. We will respond within the period required by applicable law.

You can also manage certain choices directly in the App, through customer support, or in your device settings, such as:

• Disabling Bluetooth access;
• Disabling notifications;
• Removing uploaded images where supported;
• Requesting unbinding of a water cup from your account;
• Performing a local reset on the water cup according to the product instructions if you want to clear local data stored inside the water cup;
• Deleting your account, where supported;
• Opting out of marketing communications, if any.

13. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to MIKAPU.

13.1 Categories of Personal Information We May Collect

In the past 12 months, depending on your use of the App, we may have collected the following categories:

• Identifiers, such as phone number, email address, account ID, device identifier, order number, delivery information, and IP address;
• Commercial information, such as products purchased, order records, payment status, delivery records, and after-sales records;
• Internet or electronic network activity information, such as app logs, crash logs, binding records, unbinding records, and interaction records;
• Geolocation information: the international version of the App does not collect GPS location or precise geolocation;
• Audio, electronic, visual, or similar information, such as images or screenshots you voluntarily upload for avatar, support, or after-sales purposes;
• Inferences: we do not create advertising profiles or behavioral advertising profiles;
• Sensitive personal information: the App and MIKAPU servers do not collect fingerprint templates, facial templates, raw fingerprint images, raw facial images, precise geolocation, or other biometric identifiers.

13.2 Sources of Personal Information

We collect personal information from:

• You directly;
• Your use of the App;
• Your MIKAPU water cup when connected through Bluetooth, limited to device status, connection status, and binding information;
• Service providers, such as payment, logistics, app store, or customer support providers.

13.3 Purposes of Collection and Disclosure

We collect and disclose personal information for the purposes described in Sections 4 and 7 of this Privacy Policy, including account management, water cup binding and unbinding, order processing, customer support, security, troubleshooting, and legal compliance.

13.4 Sale or Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

13.5 California Rights

California residents may have the right to know, access, correct, delete, opt out of sale or sharing, limit the use of sensitive personal information, and not be discriminated against for exercising these rights.

To exercise these rights, contact us at service@mikapu.cn.

14. Children's Privacy

The MIKAPU App is intended for use by adults, parents, and guardians who purchase, bind, and manage MIKAPU water cups. The App is not intended for children to create accounts or use independently.

We do not knowingly collect personal information directly from children under 13 years of age, or under the relevant age of digital consent in your jurisdiction, without appropriate parental or guardian consent.

If you are a parent or guardian and believe that a child has provided personal information to us without your consent, please contact us at service@mikapu.cn. We will take appropriate steps to delete the information or obtain any required consent.

If you choose to provide information related to a child, such as a nickname, avatar, product use note, or customer support image, you represent that you have the authority to provide that information and consent to its processing as described in this Privacy Policy.

15. Third-Party Websites, Stores, and Payment Services

The App may contain links to third-party websites, app stores, payment services, logistics providers, or customer support channels. These third parties may process personal information under their own privacy policies.

We are not responsible for the privacy practices of third parties. Please review their privacy policies before using their services.

16. App Store and Google Play Disclosures

If the App is distributed through the Apple App Store or Google Play, we will provide privacy disclosures required by those platforms, including Apple App Privacy details and Google Play Data Safety information.

Those disclosures should accurately reflect the App's actual data collection, sharing, security, and deletion practices, and should be consistent with this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, legal requirements, or data practices.

If we make material changes, we will provide notice through the App, website, email, pop-up notice, or other appropriate method. If required by applicable law, we will request your consent before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

18. Contact Us

If you have any questions, requests, complaints, or concerns about this Privacy Policy or our privacy practices, please contact us:

Company Name: Mikasha (Shenzhen) Technology Co., Ltd.

Chinese Legal Name: 米咔莎(深圳)科技有限公司

Email: service@mikapu.cn

Customer Service Hotline: 0755-23762056

Registered Address: Room 606, 6/F, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China